FAQ

Frequently Asked Questions, answered

General

I have a question / suggestion / complaint!

Please contact support and we’ll get back to you as soon as possible.

Payment and service plans

Do you offer a free service plan?

Yes, there’s a “free forever” service plan allowing you to have a potentially unlimited number of short links; you can find all the details on the Pricing page.

Can I try things out before buying a paid plan?

Sure! There’s a 7-day-long free trial available for any of the paid service plans. You don’t need a credit card and there are no strings attached!

How does it work with the free trial?

Do have a look at our Free trial KB page!

How can I get my money back?

If you’re not satisfied with the service, simply contact support, and we will refund the last amount you paid, and terminate any ongoing subscription.

Is my payment information secure?

Yes, it is. We partner with Stripe, one of the world’s leading payment providers, for collecting subscription payments. Stripe is responsible for taking every necessary measure to safeguard your data and payments.

Furthermore, we enforce the secure HTTPS communication protocol on every page of our service, which means all your interactions with us are encrypted and private.